Frequently Asked Questions

ARRIVAL & DEPARTURE TIMES

Rooms are available from 16:00 and must be vacated by noon. If the room is not ready in case of arrival before 16:00, we provide a luggage room. To wait, the SPA PURE ALTITUDE, the bar and our restaurants are of course accessible during their opening hours.

On the day of your departure you can also take advantage of our luggage room and our courtesy showers.

Open reception 7/7

SPA PURE ALTITUDE (07h00 - 21h00)

The wellness area is freely accessible between 07:00 and 21:00 for all family members. Children under the age of 16 must be accompanied. Between 7pm and 9pm, access is reserved for people over 16 years of age. The spa is a space dedicated to well-being and relaxation, please respect the tranquillity of the place. Don't forget your swimsuit and book your treatments in advance: spa@altapura.fr +33 (0)4 80 36 80 43

Our swimming pool is heated to 28/29°.

For hygienic reasons, we recommend wearing a short swimsuit.

BREAKFAST ( 07h30-10h00 )

Served from 7:30 to 10:00 am in the room of our restaurant 2Mille3, we offer quality products: Viennese pastries, breads, yoghurts, fresh fruit, cereals, hot dishes, boiled or scrambled eggs, cold cuts, regional cheeses... Everything is gathered so that you can choose between a balanced or more gourmet breakfast.

RESTAURANT 2Mille3 ( Noon and evening )

Open for lunch from 12H00 to 14H45 and in the evening buffet style from 19h00 to 22h00. Our teams put all their passion at the service of your taste buds.

Our chef LEGOUPIL Matthieu and his brigade like to work with respect for the products and the seasons and to cook raw and high quality products to leave room for authenticity and taste.

THE DAIRY (7:00 pm - 10:00 pm)

The Dairy offers you a unique menu of fondues and raclettes, created by Frédéric Royer, a master cheese maker and ripener from the Boujon cheese dairy.

Open every evening except Monday & Wednesday from 19h00 to 22h00


THE TERRIBLE CHILDREN (19h00-22h00)

In this chic bistro you will be able to taste great classics of French cuisine and exceptional products: the can in two cooks, the rack of lamb in a pistachio crust, the cannelloni crayfish foie gras or the irresistible big shells with truffles.

Open every evening except Sunday & Tuesday from 19h00 to 22h00


SNACK (12:00-18:00)

A little hunger between two tracks? From 12:00 to 18:00 find our snack menu available in our bar and on our outdoor terrace.



SKI SHOP (8.15 AM - 6.30 PM)

Latest generation snow sports equipment for hire or for sale signed LACROIX, SALOMON, VOLANT or OAKLEY , après-ski, sportswears signed FUSALP or BOGNER, expert advice from professionals... all at the foot of your room!

Book in advance to benefit from the best rates: Altapura Ski-shop or by phone at ++33 04 80 36 80 49 - Open 7/7


CHILDREN'S CLUB

Open from Sunday to Friday from 12.30pm to 8.30pm for children aged 3 to 16.

Registration on site - supervised by a kid concierge - Service not accessible to children under 3 years old (clean child)


ROOM

The cleaning of your room is done between 8:30 am and 4:30 pm. If you would like the service at a more precise time, please let us know. The hotel is entirely non-smoking (common areas, rooms, balconies). Smoking exposes you to a fine of 150 €.

Baby reception: on request and according to availability (cot, bathtub, changing mat, night light, bottle warmer).

Possibility of communicating rooms on request and subject to availability.

Visitor's tax : 3.30€ per day and per person ( free for children under 18 years old )

Pets: Your pet is welcome for a fee of 35€ per day (including a mat and bowl provided on the day of arrival) - Your pet remains your responsibility and is not allowed in the spa or restaurant.


HOTEL ACCESS

Pedestrian and car access

Rue du Bouchet
73440 Val Thorens

GPS coordinates: Lat: 45.297557, Long: 6.5746637

Covered garage on reservation at the rate of 22€/night, 110€ per week - Max height 2m25

We remind you that Val Thorens is a semi-pedestrian resort which means that it is not possible to park in the resort. Parking is compulsory either by booking at the hotel or in the resort with Val Thorens parking - Information here : Val Thorens parking - Book online your car parking place in Val Thorens.

We remind you that the weather being very changeable it is essential to always bring equipment: snow tyres, chains or socks in your vehicle.


SERVICES

Free Wifi (rooms and common areas) | Ski lessons booking | Private or shared transfers to/from airport, restaurants, etc...

Our partner ESF picks up the children from the 1st star in the morning at 8.30 am at the skishop (children equipped and ready - service only available for group lessons) during the French school holidays.

Trust our concierge team available 7 days a week: concierge@altapura.fr +33 (0)4 80 36 80 31

A free shuttle is available to move around the station. It is non-reservable and offers trips between 08:00 and 23:00.


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